Pokiez Casino Terms & Conditions

1. General terms and eligibility

These Terms & Conditions form an agreement between you and Pokiez Casino in relation to your use of the website and services. They apply to visitors, registered account holders and players, whether you access the services using a computer, mobile device or another supported device. Additional terms may apply to specific games, competitions, promotions, payment methods or other features. Where additional terms apply, they will be made available before or during your participation.

You should review these terms each time you use the services. Pokiez Casino may update, replace or amend them from time to time to reflect changes to the website, services, legal requirements, regulatory expectations or operational practices. Updated terms will apply from the date they are published or otherwise notified, unless a different effective date is stated. If you do not agree with an update, you must stop using the services and may need to close your account.

Pokiez Casino may change, suspend, withdraw or discontinue any part of the website or services where reasonably necessary. This may include games, payment options, account features, promotional offers or access to particular content. We will seek to administer the services fairly and in accordance with applicable laws and regulatory requirements.

Age, location and lawful use

You must be at least 18 years old to use gambling services. You must also be legally permitted to participate in online gambling in the Australian state or territory where you are located. It is your responsibility to check and comply with the laws that apply to you. You must not access or use the services from a location where online gambling is prohibited or restricted.

You may use the services only for personal entertainment. You must not use them for commercial purposes, on behalf of another person or in connection with unlawful activity. We may take reasonable steps to confirm your age, identity, location and eligibility before allowing registration, deposits, withdrawals or continued use of an account.

2. Accounts and verification

To use certain features, you may need to create an account and provide accurate, complete and current information. Information supplied during registration or verification must belong to you and must not be false, misleading, stolen or provided on behalf of another person. You must update your details if they change so that our records remain correct.

You are responsible for keeping your login details confidential and for activity carried out through your account, unless that activity resulted from a failure by Pokiez Casino to protect its systems. Do not share your password, allow another person to use your account or access the services using another person's account. Notify us through an available support channel as soon as possible if you believe your account has been accessed without permission.

Only one personal account may be held by each player unless we expressly allow otherwise. We may refuse duplicate accounts, merge accounts where appropriate or close accounts created in breach of these terms. We may also restrict access while we investigate suspected fraud, identity concerns, account misuse, money laundering, payment irregularities or other breaches.

Identity and account checks

We may request documents or information to verify your identity, age, address, source of funds or authority to use a payment method. You must provide requested information within a reasonable period and ensure that documents are genuine, current and readable. If verification cannot be completed, we may limit account functions, delay a transaction, refuse a withdrawal or close the account where permitted by law.

You must not attempt to bypass security, identity or location controls. This includes using false information, another person's documents, unauthorised software, virtual private networks or other methods intended to conceal your location or identity. We may retain and review information required for legal, regulatory, security and account management purposes in accordance with our Privacy Policy.

3. Deposits, bets and withdrawals

You may deposit funds only by using a payment method registered in your name or one that you are authorised to use. Payment transactions may be subject to checks by payment providers, financial institutions and our verification processes. We may reject, reverse or restrict a transaction where it appears unauthorised, fraudulent, unlawful or inconsistent with these terms.

You must ensure that funds deposited into your account come from lawful sources and are not connected with criminal activity, fraud, misuse of a payment instrument or activity intended to conceal the origin of funds. We may request information about the source of funds and take action where required by applicable anti-money laundering, counter-terrorism financing or other legal obligations.

You should check all game selections, stake amounts and transaction details before confirming them. Once a bet or game transaction has been accepted, it generally cannot be cancelled or changed except where required by law, where a clear error has occurred or where a specific game rule provides otherwise. You remain responsible for activity completed using your account.

Game outcomes are determined by the relevant game systems and rules. We may correct an obvious error, technical malfunction, display issue or system fault. If a transaction or result is affected by an error, we may void or adjust it in a fair and reasonable manner, subject to applicable law and any relevant game rules. Our records may be used when reviewing account activity and resolving disputes.

Withdrawals and unused balances

Withdrawal requests may be subject to identity, payment and compliance checks. We may return funds through an approved method, normally using a method associated with the account or another method permitted by our procedures. Processing may depend on verification, payment providers, public holidays, banking procedures and other factors outside our reasonable control. Any applicable conditions will be shown before a transaction is completed.

You must not use the account to deposit and withdraw funds solely to move money between payment methods without genuine gambling activity. We may review unusual payment patterns and take appropriate action where activity appears inconsistent with the purpose of the services or with legal and regulatory obligations.

If your account is closed, any remaining balance will be handled in accordance with applicable law, verification requirements and our account procedures. We may deduct valid amounts that you owe or amounts connected with unlawful or prohibited activity where permitted by law.

4. Promotions, game rules and prohibited conduct

Promotions, bonuses and competitions may be offered from time to time. Each offer may have separate terms explaining eligibility, qualifying activity, expiry, wagering or play-through requirements, maximum values, permitted games, withdrawal conditions and other restrictions. You should read those terms before accepting an offer. If promotional terms conflict with these general terms, the promotional terms will apply to the extent of the conflict.

Unless an offer states otherwise, promotions are intended for one person, one account and one household. We may withdraw or correct an offer issued because of an obvious error, technical problem, duplicate account, abuse or suspected manipulation. We may also refuse promotional benefits where participation does not meet the relevant conditions.

Prohibited conduct

• Using the services while under 18 or while located in a restricted jurisdiction.
• Creating or controlling an account for another person, or allowing another person to use your account.
• Using bots, scripts, automated tools, collusion, software vulnerabilities or other unfair methods to gain an advantage.
• Attempting to manipulate game results, promotions, payment processing, verification or account controls.
• Using stolen, fraudulent or unauthorised payment details.
• Uploading harmful code, interfering with website security or disrupting the availability or performance of the services.
• Publishing content that is unlawful, threatening, abusive, discriminatory, defamatory or intended to harass another person.
• Using the website or account in connection with fraud, money laundering, terrorist financing or any other unlawful activity.

If we reasonably believe that prohibited conduct has occurred, we may suspend or close an account, cancel affected transactions, withhold or recover benefits, restrict access and refer the matter to relevant authorities where appropriate. Any action will be taken subject to applicable law and our obligations to handle customer funds fairly.

Game rules and technical issues

Each game may have specific instructions, rules and operating conditions. You are responsible for reading the information provided for a game before participating. If a game is interrupted by a technical issue, we may investigate the affected activity and apply the relevant game rules or another fair resolution. We may suspend a game or service while an issue is investigated.

5. Responsible gambling, privacy and legal matters

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or solve financial difficulties. Only gamble with money you can afford to lose, set a budget before you play and avoid chasing losses. Do not gamble when affected by alcohol, drugs, strong emotions or financial pressure. Tools or account controls may be available to help manage your play, including deposit limits, time reminders, cooling-off options, self-exclusion and account closure. Availability and operation may depend on the service and applicable requirements.

If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek support from an appropriate Australian gambling support service or qualified professional. You can also use available account support options to request restrictions or closure. We may apply additional safeguards where we identify concerns about a player's activity.

Privacy and communications

Personal information is handled in accordance with the Pokiez Casino Privacy Policy and applicable privacy laws. We may collect and use information needed to provide the services, process transactions, verify accounts, manage risks, meet legal obligations, improve the website and communicate with you about your account. Please read the Privacy Policy for more information about the collection, use, disclosure, storage and access of personal information.

You agree to receive service-related communications where reasonably necessary, including account, security, transaction and verification messages. Marketing communications may be subject to your preferences and applicable requirements. You should keep your contact and account information current so important notices can reach you.

Liability, complaints and account closure

We aim to keep the website accurate, secure and available, but uninterrupted access cannot be guaranteed. We are not responsible for delays, loss or interruption caused by events outside our reasonable control, including internet failures, device problems, payment provider issues, telecommunications faults, cyber incidents or other technical circumstances. Nothing in these terms excludes, restricts or modifies a right or guarantee that cannot lawfully be excluded under Australian consumer law.

If you have a question or complaint, review the available support information and provide relevant details, such as the account activity, transaction or game concerned. We may request further information to investigate the matter. You must not make a false, abusive or threatening complaint, but you may raise genuine concerns about an account, transaction, game result or service.

We may suspend or terminate your access where you breach these terms, where continued access creates a legal, regulatory, security or responsible gambling concern, or where the services are discontinued. You may stop using the services at any time and request account closure through an available account or support process. Terms intended to continue after closure, including provisions about payments, liability, privacy, disputes and prohibited conduct, will continue to apply.

If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining provisions will continue. A failure to enforce a provision immediately does not mean that the provision has been waived. These terms are intended to be read consistently with the laws and regulatory requirements that apply to the services and to your location.