Responsible Gaming

Gamble for entertainment

Online casino games are based on chance. Outcomes are not guaranteed, and no strategy can ensure a win. A previous result does not make a particular result more or less likely in the future. You should never assume that a game is due to pay out, that a losing session can be reversed or that continuing to play will improve your chances.

Before you start, decide how much time and money you are comfortable spending. Consider your gambling budget as an entertainment expense, in the same way you might budget for dining out, streaming services or other leisure activities. Once your budget has been used, stop playing rather than adding more funds.

• Only gamble with disposable income after essential living costs have been paid.
• Never use money set aside for rent, bills, food, education or other important commitments.
• Do not borrow money, use credit or sell belongings to fund gambling.
• Avoid gambling when you are upset, stressed, tired, bored or under the influence of alcohol or other substances.
• Remember that losses are part of gambling and cannot be guaranteed or recovered by playing more.
• Keep gambling separate from work, family responsibilities and other important activities.

Responsible gaming is about maintaining control. If gambling stops feeling like a choice or begins to affect your finances, relationships, health or daily routine, take a break and consider seeking support.

Set limits and take regular breaks

Planning ahead can make it easier to keep gambling within safe boundaries. Use the account controls and responsible gaming tools available on the platform where appropriate. These may include deposit limits, wagering or spending limits, session reminders, time limits, cooling-off periods and self-exclusion options. Availability can vary, so review the information shown in your account and ask support if you need help understanding a feature.

Practical steps before playing

1. Choose a maximum amount you are prepared to lose during a set period.
2. Choose how long you intend to play and set a reminder to stop when that time ends.
3. Set any available limits before making a deposit or starting a session.
4. Keep a record of your deposits, withdrawals, wins and losses so you have a clear view of your activity.
5. Take regular breaks away from the screen and do something unrelated to gambling.
6. Review your limits regularly and reduce them if your circumstances change.

A limit is most useful when it is realistic and agreed in advance. Avoid changing a limit simply because you are losing or because you want to continue playing. In particular, do not increase a limit in the heat of the moment. If you find it difficult to follow your own plan, a longer break or self-exclusion may be more suitable.

Self-exclusion is a stronger restriction intended for people who need to stop gambling for a specified period or longer. If you choose self-exclusion, do not attempt to open another account, use another person's account or find ways around the restriction. Ask for assistance through the official Pokiez Casino support channel if you need information about the available process.

Recognise signs of harm

Problem gambling can develop gradually, and people may not always notice the change at first. It is useful to check your behaviour regularly and be honest about how gambling is affecting you. The following signs may indicate that your gambling is becoming difficult to control:

• Spending more time or money gambling than you originally planned.
• Increasing your stakes to experience the same excitement or to try to recover losses.
• Thinking about gambling frequently or feeling restless when you cannot play.
• Chasing losses by continuing to gamble after losing money.
• Hiding your gambling, deposits, losses or account activity from family or friends.
• Borrowing money, missing payments or experiencing financial stress because of gambling.
• Arguing with people close to you about how often or how much you gamble.
• Neglecting work, study, sleep, health, family responsibilities or social activities.
• Feeling guilt, anxiety, anger or low mood after gambling, but continuing to play.
• Trying to stop or cut back several times without being able to do so.

One sign does not automatically mean that someone has a gambling problem, but it is a reason to pause and review your behaviour. If several signs apply to you, stop gambling and seek confidential support. You do not need to wait until a serious financial or personal problem has developed.

Protect your account and your decisions

Keep your login details private and do not allow another person to use your account. Consider using device controls, banking controls or blocking tools if they help you maintain your plan. Do not gamble on behalf of someone else. If you are under the legal gambling age, do not create or use an account. Parents and carers should use appropriate device, payment and account controls to help prevent access by children.

Getting help and taking action

If gambling is causing concern, taking action early can help. Start by stopping play, withdrawing from gambling activity where appropriate and reviewing your available account restrictions. You can also speak with someone you trust, such as a family member, friend, doctor, counsellor or financial adviser. Choose a person who can listen without judgement and help you follow through with your plan.

Support services in Australia provide confidential information, counselling and practical assistance for people affected by gambling, as well as their family members and friends. Search for an appropriate Australian gambling support service through a trusted government or health organisation. If you are in immediate danger, feel unable to stay safe or are experiencing a mental health emergency, contact emergency services or an urgent crisis service in your area.

You can contact Pokiez Casino through its official support channel to ask about responsible gaming tools, account restrictions or self-exclusion. Support staff can explain the options available on the platform, but they cannot decide how much you should gamble or replace independent professional advice. If you have a complaint or concern about an account restriction, keep a record of relevant information and use the official process provided by the website.

A simple personal plan

1. Write down the amount of money and time you can afford to spend.
2. Set the available limits before you begin playing.
3. Tell a trusted person about your plan if accountability would help.
4. Stop when your time or money limit is reached, whether you are winning or losing.
5. Take a break and review your behaviour if you feel an urge to chase losses.
6. Use cooling-off or self-exclusion tools if you cannot maintain control.
7. Seek professional support if gambling is affecting your wellbeing, finances or relationships.

There is no shame in asking for help. Responsible gaming is an ongoing process, and changing your habits may take time. The most important step is to act when gambling no longer feels enjoyable, affordable or under your control.