Privacy Policy

Information we may collect

When you use Pokiez Casino, we may collect information that identifies you, relates to your account, or helps us operate and protect the website. The information collected depends on how you interact with the site, the services you use, and the checks that may be required before or during your account relationship. We seek to collect information that is relevant to these purposes and do not intend to collect more information than is reasonably needed.

Account and contact details

This may include your name, date of birth, residential or contact details, username, account preferences and information used to communicate with you. We may also record information you provide when you contact customer support, make an enquiry, report a problem, request assistance, or give feedback. Communications may be retained so that we can respond consistently, review service issues and keep an appropriate record of account support.

Identity and verification information

For account security, responsible operation and compliance purposes, we may need to verify information about you. This can include identity documents, proof of address, age-related information and other details needed to confirm that an account is being used by the correct person. We may also conduct checks designed to identify suspicious activity, attempted fraud, duplicate accounts, misuse of payment methods or other activity that could affect the safety and integrity of the service.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, account balances, bonuses or promotional activity where applicable, payment attempts, transaction dates and transaction outcomes. Payment information may be processed with the assistance of payment providers or other service providers. Depending on the payment method, we may receive limited payment details or confirmation information rather than full payment credentials. Transaction records help us provide the service, resolve queries, identify unusual activity, and meet record-keeping requirements.

Technical, device and usage information

When you visit or use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location based on technical information, pages viewed, links used, session details and general interaction data. We may use this information to keep the website working, understand performance, detect security problems, prevent abuse and improve the user experience.

How we use and share information

We use personal information for clear and legitimate purposes connected with providing an online casino service. The specific use depends on the information involved and the circumstances in which it was collected. These purposes may include the following:

• Creating, maintaining and administering your account.
• Processing account activity, payments and other transactions.
• Confirming identity, age and account ownership where checks are required.
• Carrying out anti-fraud, security, risk and responsible service checks.
• Detecting, investigating and preventing suspicious, unlawful or prohibited activity.
• Providing customer support and responding to questions, complaints or requests.
• Sending service messages, including account, security, transaction and operational communications.
• Sending marketing communications where permitted and where you have provided consent or another valid permission applies.
• Maintaining, testing, troubleshooting and improving the website and its features.
• Preparing general statistics and reports so that service performance can be understood, without unnecessarily identifying individual players.
• Meeting applicable legal, regulatory, court, tax, accounting, security and record-keeping obligations.

We may share relevant information with service providers that help operate the website and support our business. These may include providers involved in hosting, technology, identity verification, payment processing, fraud prevention, customer support, analytics, communications, security and professional services. Such providers should receive only information that is reasonably required for their role and should handle it in accordance with appropriate confidentiality and security arrangements.

Information may also be disclosed where necessary to protect players, the website, our rights or the integrity of the service; to investigate suspected fraud or misuse; to respond to a valid legal request; or to meet an applicable obligation. We do not treat personal information as a general advertising list for unrelated businesses. If business operations change, information may also be handled as part of a sale, transfer, restructuring or similar transaction, subject to appropriate safeguards.

Marketing choices

You may receive promotional messages only where there is an appropriate basis to send them. You can withdraw consent to marketing at any time by using an unsubscribe option included in a message or by contacting privacy support. Stopping marketing does not stop important service communications, such as messages about account security, transactions, verification or changes that affect your use of the website.

Cookies, security and retention

Cookies and similar technologies

Pokiez Casino may use cookies and similar technologies to remember settings, keep parts of the website functioning, support account sessions, understand website usage, improve performance and help identify security or technical issues. Some cookies may be placed by service providers that assist with website functionality, analytics, communications or security. Cookies can contain information linked to your device, browser or website activity, but they do not necessarily identify you directly.

You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block some or all future cookies, or receive a warning before a cookie is stored. If you disable cookies, some website functions may not work as intended, and account or session features may be affected. Cookie controls do not always remove information that has already been collected or stored for other legitimate purposes.

Security measures

We use reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication processes, monitoring, secure transfer methods and procedures for handling verification and payment-related information. No website, device or internet transmission can be guaranteed to be completely secure, so you should use a strong password, keep account credentials confidential and contact support promptly if you believe your account has been accessed without permission.

Retention of information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. How long information is kept may depend on its type, the reason it was collected, account activity, security requirements, dispute handling and applicable obligations. Some account, identity, payment and transaction records must be retained for a period required by law even after an account is closed or a deletion request is made. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to personal information held about you. These rights can include asking for access to information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer needed, and withdrawing consent where processing is based on consent. You may also ask questions about how your information is used, object to certain uses where applicable, or request an explanation of a privacy decision.

Making a privacy request

To exercise your data rights, including access, correction, deletion of your data, or withdrawing consent to marketing, contact support@pokiezcasino.click. Please describe your request clearly and include enough information for us to understand what you are asking about. We may need to verify your identity or account ownership before providing information or making changes. This helps protect personal information from being disclosed to the wrong person.

1. Send your request to support@pokiezcasino.click.
2. State whether you are requesting access, correction, deletion, withdrawal of marketing consent, or another privacy action.
3. Provide relevant account or communication details so the request can be located, while avoiding unnecessary sensitive information in your message.
4. Respond to any reasonable identity or clarification request so the matter can be assessed securely.

We will review requests fairly and take reasonable steps to respond within an appropriate timeframe. Some requests may be limited or refused where information must be retained, where disclosure could affect security or another person’s privacy, where processing is necessary for legal or fraud-prevention purposes, or where the request is not sufficiently clear. If deletion is not possible, we will explain the relevant limitation in general terms where appropriate. Withdrawing consent does not affect processing that was carried out lawfully before consent was withdrawn, or processing that can continue on another lawful basis.

Changes to this policy

This Privacy Policy may be updated when the website, services, information practices or applicable requirements change. The current version will be made available on the website. We encourage players to review this page from time to time so they understand how information is handled. Where a change is important, we may provide a notice through an appropriate account or website channel.

By continuing to use the website after an updated policy is published, you acknowledge that you have had an opportunity to review the revised information. If you do not understand any part of this policy or want to ask how it applies to your information, contact support@pokiezcasino.click.