Betting Rules

1. General rules and account requirements

These rules apply to bets placed through the Pokiez Casino website, mobile site or any other approved platform made available to account holders. Additional rules may apply to a particular game, market, promotion or betting product. Where a product-specific rule conflicts with a general rule, the product-specific rule will normally apply to that product. Any applicable terms will be shown or made available before you place a bet.

You must provide accurate, current and complete information when registering and throughout your use of the service. An account must be used only by the person to whom it is registered. You must keep your login details secure and must not allow another person to access or use your account. You are responsible for checking account activity and notifying Pokiez Casino as soon as possible if you believe that your account or credentials have been used without permission.

You must meet the applicable minimum age requirement and be legally permitted to gamble online in the place where you are located. Access to some products may be restricted by law, location, account status or other eligibility requirements. Pokiez Casino may request information to verify identity, age, location, payment details or the source of funds before allowing certain account activity.

• Only one personal account may be used unless Pokiez Casino has expressly approved an alternative arrangement.
• You must not use an account for another person, business or undisclosed third party.
• You must not use the service if gambling is unlawful where you are located.
• You must not attempt to avoid account checks, location controls, security measures or responsible gambling safeguards.
• You must follow all instructions and restrictions displayed on the relevant betting or game page.

2. Placing and accepting bets

A bet is submitted when you select the relevant product, market, stake and any other required options, then confirm the transaction. A bet is not necessarily accepted merely because it has been entered, displayed in a bet slip or deducted from an available balance. Acceptance occurs only when the bet is recorded by Pokiez Casino systems and a confirmation or bet reference is generated.

You should review every detail before confirming a bet. This includes the selected game or event, market, outcome, stake, odds or displayed return, bet type and any applicable conditions. Once accepted, a bet generally cannot be changed, cancelled or withdrawn unless the relevant product rules specifically allow it or Pokiez Casino agrees otherwise.

The displayed price, odds, return or other information may change before a bet is accepted. Where a price change requires confirmation, you will be given the opportunity to accept the revised terms before the bet is placed. A bet may be rejected, limited, suspended or cancelled where required for legal, technical, security, integrity or operational reasons.

1. Check that you are using the intended account and payment balance.
2. Confirm that the selected market, game or outcome is correct.
3. Review the stake and any displayed return or odds.
4. Read any event, game, promotion or bet-type conditions that apply.
5. Submit the bet only after checking all details.
6. Retain the confirmation or bet reference for your records.

Bets submitted during a system interruption, connection failure or delayed display may not be accepted, or may be recorded differently from an unfinished bet slip. The account history and official transaction records are the primary records used to determine whether a bet was accepted. You should not repeatedly submit the same bet if you are unsure whether the first submission was successful; check your account history first.

3. Odds, results and settlement

Odds, game information, event details and estimated returns are provided for information and betting purposes. Although reasonable care is taken to present accurate information, obvious errors, delays, omissions or technical faults may occur. If an obvious error affects a price, result, market description, settlement or return, the bet may be corrected, voided or settled using the proper information and the applicable product rules.

Bets are settled using the official result or outcome determined under the rules for the relevant product. The source used for a result may vary according to the game, event or market. A result may be amended after initial publication if the official source corrects an error or if a relevant authority confirms a different outcome. Settlement is not based solely on unofficial reports, social media posts or commentary.

If an event is abandoned, postponed, interrupted, rescheduled or otherwise affected, the applicable event or product rules will determine whether bets remain valid, are carried forward, are settled on an available result or are declared void. Different markets may be treated differently. For casino and other games, a round or transaction may be settled according to the game record available to Pokiez Casino systems, subject to investigation of any technical issue.

A bet may be voided where it was placed after a market should have been closed, where an outcome or participant was incorrectly offered, where a technical fault materially affected the bet, or where the bet was made in breach of these rules. If a bet is voided, the relevant stake will generally be returned unless another rule or legal requirement applies. Multiple bets linked to the same error may be reviewed together.

• A win is paid according to the accepted odds, displayed terms or applicable game rules.
• A losing bet does not qualify for a return unless the rules for that product provide otherwise.
• A void bet is treated in accordance with the relevant voiding rule.
• Duplicate, incomplete or incorrectly recorded transactions may be investigated and corrected.
• Where a result or settlement is disputed, the account record, transaction data and applicable rules will be reviewed.

Pokiez Casino may correct an account balance where a payment, return or settlement was made in error. If funds are credited incorrectly, they remain subject to correction and may not be withdrawn or used as though they were valid winnings. Where an incorrect credit has been used for further betting, the resulting transactions may also be reviewed.

4. Fair use, payments and responsible gambling

Fair and lawful use

You must use the service honestly and lawfully. You must not interfere with the website, manipulate a game or market, exploit a software fault, use automated betting tools without permission, create false identities, collude with another person or use the service for fraud, money laundering or any other improper purpose. You must not place bets using funds that belong to another person without authority.

Pokiez Casino may investigate unusual activity, suspicious transactions, account access, betting patterns or possible breaches of these rules. During an investigation, access to an account, bets, balances or withdrawals may be restricted where reasonably necessary. An account may be suspended or closed where there is a suspected breach, a legal requirement, a security concern or another legitimate operational reason.

Payments and withdrawals

Deposits and withdrawals must be made using payment methods authorised for your account and, where required, held in your name. Payment providers may apply their own terms, verification requirements, processing rules or fees. Pokiez Casino may delay or refuse a transaction while identity, payment ownership, account activity or compliance checks are completed.

You should check your balance and transaction history regularly. If you notice an unfamiliar transaction, incorrect settlement or missing bet, report it promptly through the available support or account channels. Keep records of relevant bet references, dates, amounts and screenshots where possible. This information may assist with an investigation but does not guarantee a particular outcome.

Responsible gambling

Gambling should be an entertainment activity, not a way to make money or recover losses. Set a budget before you play and never gamble with money needed for essentials. Take regular breaks, avoid chasing losses and do not gamble when affected by alcohol, medication, stress or other circumstances that may impair your judgement.

• Set personal spending and time limits before starting a session.
• Treat losses as the cost of entertainment and do not try to win them back.
• Use available account controls, deposit limits, time-outs or self-exclusion options where needed.
• Ask for support if gambling is affecting your finances, relationships, work or wellbeing.
• If you are concerned about your gambling, stop playing and seek help from an appropriate Australian support service.

These Betting Rules may be updated from time to time to reflect changes to the service, applicable law, product features or operational requirements. The version published on the website applies from its stated effective date. If you continue to use the service after an update, that continued use may be treated as acceptance of the revised rules. If you do not understand a rule, do not place a bet until you have reviewed the relevant information or requested clarification through the available support channels.